Entrata, a leading property management software provider, empowers countless property managers to streamline their operations. But even the most user-friendly software can have its complexities. This blog post will equip you with the knowledge to navigate Entrata’s customer service options and get the support you need, whenever you need it.
Entrata Customer Service Channels:
Entrata offers multiple avenues for you to reach their customer service team:
- Phone Support: For immediate assistance, Entrata provides phone support during business hours (typically Monday-Friday, 9:00 AM to 5:00 PM PST). You can reach them at 1-877-826-9700.
- Email Support: If your inquiry isn’t urgent, you can submit a support ticket via email. Entrata’s email address for support is support@entrata.com. They offer email support, although response times might vary.
- Knowledge Base: Entrata maintains a comprehensive Knowledge Base, a searchable online resource packed with articles, tutorials, and FAQs on a wide range of topics related to using the Entrata platform. You can access the Knowledge Base directly through your Entata account or visit https://www.entrata.com/.
- Live Chat (Limited Availability): In some instances, Entrata might offer live chat support through their website. This option might not be consistently available, so it’s best to check their website for live chat availability during business hours.
Maximizing Your Entrata Customer Service Experience:
To ensure a smooth and efficient interaction with Entrata’s customer service team, here are some helpful tips:
- Be Prepared: When contacting Entrata support, have your account information and details about your issue readily available. The more information you can provide, the faster and more effectively the support team can assist you.
- Clarity is Key: Clearly articulate your question or issue. The more specific you are, the easier it will be for the support team to diagnose the problem and provide a solution.
- Search the Knowledge Base: Before reaching out to support, consider exploring Entrata’s Knowledge Base. You might find the answer to your question readily available in the articles, tutorials, or FAQs.
- Utilize Additional Resources: Entrata sometimes offers webinars or online resources beyond the Knowledge Base. Exploring these resources can provide valuable information and troubleshooting tips.
Additional Support Options:
- Entrata User Community (Unofficial): While Entrata doesn’t have a dedicated online forum, there are online communities where property managers using Entrata can connect and share knowledge. Searching online for “Entrata user community” might lead you to relevant forums or groups.
- Entrata Leasing Center: If your inquiry pertains specifically to leasing functionalities within Entrata, they offer a premium service called “Leasing Center.” This service provides dedicated leasing agents to handle tasks like capturing guest cards, scheduling tours, and answering basic leasing questions. However, this is a paid service and not part of standard Entrata customer support.
Conclusion:
Entrata provides multiple channels for you to access customer support, catering to different needs and preferences. By understanding the available options, being prepared, and utilizing Entrata’s resources effectively, you can ensure a seamless customer service experience and get the most out of your Entrata software.
